Flight Disruptions: Delays and Cancellations
Flight Disruptions: Delays and Cancellations
When planning air travel, it’s important for passengers to understand that airlines do not guarantee their schedules. Although airlines aim to get travelers to their destinations on time, unexpected issues - like severe weather, air traffic congestion, and mechanical problems - can cause delays. Many of these factors are unpredictable and often beyond the airline’s control.
In the United States, airlines are not legally required to compensate passengers for flight delays or cancellations. Compensation is only mandated by law when a passenger is involuntarily bumped from an oversold flight.
The U.S. Department of Transportation (DOT) regulations related to delays and cancellations apply only to flights operating within, to, or from the United States. For international flights between or within other countries, different legal protections may apply depending on local laws.
Flight Delays
Am I entitled to compensation for a delayed flight?
No. U.S. federal law does not require airlines to compensate passengers for flight delays. Each airline has its own policy. For long delays, you can ask airline personnel if they offer amenities like meal vouchers or hotel accommodations. Some airlines may assist - others may not.
How can I find out how long my delay will be?
If your flight is scheduled to depart within 7 days, airlines must provide timely status updates within 30 minutes of becoming aware of a delay. This information must be available through the airline’s website and phone reservation system. If the delay exceeds 30 minutes, the airline must also update flight status displays at U.S. airports under their control within 30 minutes of learning about the delay.
Why are some delays several hours long?
Sometimes, delays become longer over time - this is called a “creeping delay.” For example, weather conditions may deteriorate unexpectedly, or a mechanical issue might turn out to be more serious than initially believed.
Can I switch to another flight?
Possibly. You can try rebooking with the same airline - via their website, app, phone line, or even social media. However, fees or fare differences may apply. If another airline has available seats, you can ask your original airline to transfer your ticket. Although not required by law, some airlines may accommodate such requests. Keep in mind that switching is more difficult if you’ve already checked baggage.
Can I get a refund for a significantly delayed flight?
Maybe. The DOT does not define “significant delay” but may grant refunds depending on factors like the delay length and flight duration. Refunds, if approved, include optional service fees (e.g., baggage, seat selection). Determinations are made case by case.
Flight Cancellations
What happens if my flight is cancelled?
In most cases, airlines will rebook you on their next available flight at no extra cost. If you decide not to travel due to the cancellation, you’re entitled to a full refund for the unused ticket - even for non-refundable fares. This includes fees for bags or extras like seat upgrades.
Can the airline put me on another airline’s flight?
Yes, but it’s not required. Some airlines may accommodate this on a case-by-case basis. It never hurts to ask. Check whether another airline has available seats and request a ticket transfer - especially during high-traffic periods like holidays.
Will the airline cover hotels, meals, or other expenses?
No. Airlines are not obligated to cover costs beyond your ticket (such as hotels, taxis, or meals). Each carrier has its own policy regarding amenities for cancelled flights. Some may offer hotel or meal vouchers, but many do not.
Will the airline reimburse me for missing other travel events like a cruise or concert?
No. Airlines are not required to cover expenses tied to missed activities like prepaid hotels, cruises, concerts, or lost wages due to flight cancellations.