Terms & Conditions

We grant you (referred to as “you,” “your,” “yours,” or the “Customer”) access to the services described in these Terms (the “Service” or “Services”) through essaypro.com, our mobile website, and our mobile application (together, the “Website”). The Website is owned and operated by ㅤ (the “Company,” “we,” “us,” or “our”). Your access to and use of the Website and Services are governed by these Terms and Conditions (the “Terms”), which we may revise from time to time.

essaypro.com is an educational platform that connects Customers with education Experts to support and improve learning. Through the Website, Customers may search for Experts, and Experts may identify Customers, communicate with them, provide Services, and receive payment, while Customers may order and pay for those Services.

Please review these Terms carefully before using the Services, because they create a legally binding agreement between you and the Company. By selecting an “Accept” button, checking an acceptance box, or otherwise accessing or using the Services, you confirm that you have read, understood, and accepted these Terms. You also acknowledge that personal information supplied by you may be processed as explained in our Privacy Policy. If you do not accept these Terms, you may not access or use the Services.

Interpretation of Terms

  • ‍Website. essaypro.com, the mobile version of the website, and the mobile application.Customer / you / your / yours.
  • Customer / you / your / yours. any person who submits an Order for Custom Writing Services, uploads information, or transfers payment through the Website.Content.
  • Content. all information, text, materials, images, data, links, software, and other items made available through the Website or Services, whether created by the Company or supplied by another person for display or use through the Website or Services.Expert.
  • Expert. an individual engaged by the Company on a freelance basis to provide Custom Writing Services to Customers.Messaging System.
  • Messaging System. the software functionality used to maintain communication among a Customer, an Expert, and the Support Team.Order.
  • Order. a Customer’s electronic request for a paid Product submitted through the Website. An Order includes the complete scope of work, applicable requirements, specifications, required sources, and other instructions concerning the Product.Personal Balance.
  • Personal Balance. the total unused amount available in a Customer’s account following a successful transaction. A Customer may voluntarily add funds to the Personal Balance and apply those funds toward one or more Orders.Order Balance.
  • Order Balance. the funds assigned to a particular Order after an Expert has been allocated to that Order.Escrow.
  • Escrow. a financial arrangement under which the Company, acting as a third party, controls the transfer of funds between the Customer and Expert and releases the funds only after the applicable contractual conditions have been satisfied.Service / Services.
  • Service / Services. educational services supplied by Experts within an agreed period and in line with Customer requirements. The term includes every Order status.Product.
  • Product. the result of a completed Service, created to help a Customer learn about or understand a particular subject or topic. A Product is not intended to be submitted to any state-chartered, incorporated, licensed, registered, or supervised educational institution in satisfaction of a degree, diploma, certificate, course, test, quiz, or examination. We oppose academic dishonesty and do not provide work that may be presented as another person’s original work.‍
  • Product Revision. a Customer request to edit the final Product in accordance with the requirements originally included in the Order.Quality Assurance Department.
  • AI Detection Service. an automated Website tool that evaluates whether submitted content may have been generated, in whole or in part, by AI. The tool relies on the ZeroGPT detection model developed and maintained by Olive Works LLC and is intended to estimate the likelihood of AI authorship.Plagiarism Checking Service.
  • Quality Assurance Department. the Company unit responsible for reviewing and safeguarding the quality of Products and Services, investigating disputed claims, and remaining neutral between the parties.Support Team / Support.
  • AI Rewriting Service. an automated Website tool that uses OpenAI LLC’s ChatGPT to rewrite, rephrase, or improve User-submitted text while seeking to retain the original meaning and purpose.AI Detection Service.
  • Support Team / Support. the Company unit that coordinates and assists with Orders and Services.User.
  • AI Writing Service. an automated text-generation tool available through the Website that uses OpenAI LLC’s ChatGPT and Anthropic PBC’s Claude language models. Content is produced automatically from User-selected specifications, or without them, and from User input limited to 200 characters. The generated text is not manually reviewed, proofread, or edited.AI Rewriting Service.
  • User. any person who accesses, interacts with, or uses the Website or Services, including the AI Tools and Plagiarism Checker Tool, whether or not that person has registered.Custom Writing Service.
  • Custom Writing Service. a personalized Service delivered by an Expert within a specified time and according to the Customer’s requirements, including all related Order statuses.AI Writing Service.
  • Plagiarism Checking Service. an automated Website tool that uses Winston AI Inc.’s GoWinston technology to compare submitted text against online sources, academic publications, and other written material to help identify duplication, improper citation, and potential plagiarism.

General Information

By browsing publicly available portions of the Website or by accessing or using the Website or Services, you confirm that: (i) you have read, understood, and agreed to be legally bound by these Terms, the Refund Policy, Privacy Policy, Cookies Policy, Code of Conduct, and any service-specific terms displayed on the Website; and (ii) you are at least 16 years old or have reached the age of majority in your jurisdiction. If you are below the age of majority, you confirm that you reviewed these Terms and the referenced policies with a parent or guardian, and that the parent or guardian agreed to them on your behalf before you began using the Website or Services.

You may use the Services only for lawful, personal, and informational purposes. You must not use the Services maliciously or in any way that breaches applicable local, state, national, or international law.

You must apply reasonable judgment when using the Services. You should not disclose to an Expert any personal or other information concerning you or another person unless that disclosure is necessary to receive the Services and is permitted under these Terms.

Services

Our AI Tools use OpenAI LLC’s ChatGPT and Anthropic PBC’s Claude language-generation models to assist Users in creating written material on many subjects. OpenAI LLC’s ChatGPT is also used to rewrite User-provided text, while Olive Works LLC’s ZeroGPT is used for AI detection. AI output is generated automatically from User input and is not reviewed, edited, or proofread by a person.

The Plagiarism Checking Service is powered by Winston AI Inc.’s GoWinston technology, which applies linguistic analysis, database comparison, and AI-supported detection methods to evaluate text originality and potential AI authorship.

The AI Tools and Plagiarism Checking Service are available without registration or account creation, allowing Users to obtain results directly.

Customers who need individualized support from an Expert may use the Custom Writing Services available through the Website. These Services require the Customer to submit an Order, provide instructions, and work with the Expert assigned to the Order.

AI Tools and Plagiarism Checking Service Limitations

  • Free Plan. The Website provides free access to the AI Writing Service, AI Rewriting Service, AI Detection Service, and Plagiarism Checking Service, each of which may be subject to separate limits. In particular, the AI Writing Service permits prompts of up to 200 characters and normally produces between 150 and 2,500 words. Input for the AI Detection Service is limited to 50 words, and input for the Plagiarism Checking Service is limited to 3,000 words. We are not responsible if any output falls outside these stated ranges.
  • AI Writing Service. Text generated by this Service is created automatically from User input and is not manually checked, edited, or proofread. It may contain incorrect facts, outdated statements, or bias. The User alone must verify the accuracy, completeness, suitability, and appropriateness of the generated material before relying on or using it.
  • AI Rewriting Service. Rewriting is performed automatically. We do not promise that the rewritten version will preserve the exact meaning, tone, style, or intent of the original. Users must review the result and determine whether it satisfies their intended purpose.
  • AI Detection Service. The detection tool uses algorithms to estimate whether content may have been produced by artificial intelligence. It is not completely accurate and may produce false positive or false negative results. Users should treat the result as guidance only and apply independent judgment.
  • Plagiarism Checking Service. This Service automatically compares text against publicly available material and other sources. Although the result may be useful, the Service does not provide an exhaustive or final determination of plagiarism. Users should treat the report as advisory and perform any additional review that may be required.
  • No Registration. Users may access and use the AI Tools and Plagiarism Checking Service without opening an account on the Website.

Registration

To receive a Product, you must register by providing an email address and password or by signing in through Facebook, Gmail, or Apple ID. We will establish your account using the information you submit.

You must provide information that is complete, accurate, current, and truthful when registering and must update it whenever necessary. You may create an account only for yourself and not for another person.

Only one active account is permitted for each person. If we identify multiple accounts, we may combine them with the account created in connection with your first purchase.

You are responsible for protecting the password selected for your account. We recommend using a strong password containing upper- and lower-case letters, numbers, and symbols. You must not disclose your password to another person and must promptly notify us of any unauthorized account use. You are responsible for all conduct occurring through your account, whether or not you personally authorized it. We are not liable for loss or damage resulting from your failure to meet these obligations.

Contact Support if you experience difficulties when creating an account.

Verification

We do not control, verify, or accept responsibility for information supplied by an Expert for verification purposes. We do not endorse, guarantee, or make representations concerning either the reliability of the verification process or the Expert.

We also cannot confirm that every Customer is the person they claim to be.

Customers and Experts acknowledge that they assume the risks connected with using the Services or providing Services through the Website.

Custom Writing Service Providing

You must not use a Product or the Services to harass an Expert or the Company. You must respect the privacy of the Company and Experts and must not communicate or interact in a rude, abusive, unlawful, disrespectful, offensive, harmful, or otherwise improper manner.

If you believe an Expert has broken the law, threatened you, or placed you in danger, contact us immediately at support@essaypro.com.

YOU UNDERSTAND THAT, WHEN YOU ORDER SERVICES, YOU MAY RECEIVE CONTENT OR COMMUNICATIONS FROM EXPERTS WHO ARE NOT DIRECTLY SUPERVISED OR CONTROLLED BY US. WE ARE NOT RESPONSIBLE FOR SUCH CONTENT OR COMMUNICATIONS.

YOU ALSO ACKNOWLEDGE THAT MATERIAL RECEIVED THROUGH THE SERVICES MAY BE INACCURATE, OFFENSIVE, INDECENT, OR OTHERWISE OBJECTIONABLE. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU WAIVE ANY LEGAL OR EQUITABLE CLAIM OR REMEDY AGAINST US ARISING FROM SUCH MATERIAL AND AGREE TO INDEMNIFY AND HOLD HARMLESS THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, AND LICENSORS IN CONNECTION WITH YOUR USE OF PRODUCTS.

You alone are responsible for all information you submit or transmit through the Website (“Information”). Information submitted through the Website may not always be capable of withdrawal. You accept all risks associated with that Information, including reliance by others on its quality, accuracy, or reliability and any disclosure that makes you personally identifiable.

You must ensure that your Information does not include unlawful, false, deliberately misleading, defamatory, or rights-infringing material.

YOU ACKNOWLEDGE THAT THE WEBSITE PROVIDES EDUCATIONAL SUPPORT AND AGREE TO FOLLOW THE COMMUNITY GUIDELINES.

Order Placing and Order Process

An Order may be submitted only by completing the Order form on the Website. We do not provide the requested Service through any other method.

The Order form identifies the scope, parameters, requirements, and delivery deadline. You must provide exact, complete, and final information in every required part of the form and present the instructions in a form that allows the Expert to prepare an appropriate Product.

After final payment, the Company may review the Order details again to verify that the Customer correctly described the assignment. If the details do not match, Support may adjust the Order so that the Customer’s actual requirements are properly reflected.

Each Order includes a required length measured in words. The delivered Product must contain the agreed word count. A Product may contain fewer pages than expected, but its length will be assessed using 275 words for each double-spaced page or 550 words for each single-spaced page. If the page count and word count do not correspond, the Customer may request formatting in accordance with this standard. For PowerPoint presentations, one slide is treated as approximately 135 words, including text shown on the slide.

The Customer or Support may alter the scope only before the Expert begins work. Once work has started, the Order instructions may not be changed. If requested changes increase the amount or complexity of work or shorten the deadline, the Customer may be required to make an additional payment.

If the Customer requires specific materials or sources, those materials must be identified and provided to the Expert. If no references are provided, the Expert may locate them, but an additional fee will apply and must be paid before work begins.

Source submission deadlines are generally as follows: for an Order due within 12 to 24 hours, sources must be supplied within 30 minutes after placement; for an Order due within 24 to 72 hours, sources must be supplied within one hour; and for an Order with a deadline longer than 72 hours, sources must be delivered at least one day before the deadline.

If materials are not supplied on time, additional payment and/or additional completion time may be required. The Company is not responsible when the original instructions were incorrect or later changed. If the Customer supplies additional materials after delivery and the Expert complied with the original instructions, the full Order funds may be released to the Expert.

Customers are strongly encouraged to use the Messaging System or contact Support when they need information. By placing an Order, the Customer understands that an Expert may require several hours to respond.

Order progress and status may be monitored through the Customer’s Personal Account. A Customer may also request status information from Support through the available communication channels. Support is available 24 hours a day, seven days a week.

A Customer may request a preferred Expert by entering that Expert’s name or ID in the “Invite Expert” field. Availability of a particular Expert is not guaranteed, and the Customer may select another Expert from the available list.

Customers must not send Experts any content that is illegal, unlawful, harmful, threatening, abusive, violent, harassing, tortious, defamatory, vulgar, obscene, pornographic, libelous, invasive of privacy or publicity rights, hateful, discriminatory, or otherwise objectionable.

Order Payment and Discounts

By placing an Order, you agree to pay for the Service. We begin processing an Order only after payment has been made and authorized. We recommend using a payment card that will remain valid for at least six months.

Your account wallet is maintained in U.S. dollars, and all payments are processed in USD. If your bank account is denominated in another currency, currency-conversion rates and fees may apply.

The Product price is calculated according to the Company’s pricing and must be paid in advance after the scope has been determined and as shown in the Order form. A separate service fee may also apply for use of the Website. That fee is determined by the Company based on the Order’s complexity, parameters, and other characteristics and will be displayed at the payment stage.

The service fee is non-refundable except where required by law or expressly allowed by these Terms, the Refund Policy, or another policy available on the Website, including where the Order evaluation is 0%.

We will not deliver the Product until the full required payment has been received and authorized. Orders may be paid from the Customer’s Personal Balance.

The Company may offer discounts or bonus programs at its discretion. Promo codes must be entered in the relevant part of the Order form; a code not entered there will not be applied. Information about available discount and bonus programs will be made equally accessible to Customers.

After reviewing an Order, the Company may request additional payment or additional time because the precise work needed may only become clear after manual evaluation. The Expert determines the final price following that evaluation. The Customer may accept the revised parameters and Order Total or decline to continue. If the Customer ends cooperation, any refund will be handled under the Refund Policy.

Visa, Mastercard, Discover, American Express, Maestro, JCB, and Diners Club International cards may be used to add funds to the Personal Balance. If a partial or full reimbursement is due, the Customer may proceed under the Refund Policy or request that the amount be returned to the Personal Balance.

Prices may change. Service descriptions, pricing, and payment terms displayed on the Website are determined by the Company and may be revised at any time without advance notice. We may introduce additional paid services, change charges for existing Services, or discontinue an offering at our discretion.

The applicable price and payment terms are those in effect when the Order is placed. Any price increase applies only to Orders submitted after the change.

Your bank may impose extra charges, including foreign transaction or similar fees. The Company is not responsible for bank-imposed charges. Additional amounts may also apply because of your location or currency.

Direct Interactions

The Company does not participate in direct communications or dealings between Customers and Experts unless we determine that involvement is appropriate to ensure compliance with these Terms, improve the Services, or act as described in the Refund Policy.

The Services are intended to support learning and not cheating. Customers must not seek to hire or hire an Expert to complete assignments, write papers for submission, take quizzes, or perform other work on the Customer’s behalf. The Services must not be used in violation of an academic-integrity rule or another conduct policy of a school, university, educational institution, or workplace.

Third-Party Payment Processors

We use third-party payment-processing providers (“Payment Processors”) to process payments and other financial transactions connected with the Services. You agree that a Payment Processor may collect and use your personal information under its privacy policy and that your use of its services is governed by its applicable service agreement.

You represent and warrant that all account, Order, and payment-method information supplied to us or a Payment Processor is true, accurate, and complete; that you are authorized to use the selected payment method; that you will pay all charges and applicable taxes arising from the Services; that your payment provider will honor those charges; that you will not permit another person to use your account or password; and that you will inform us of unauthorized or prohibited account access or use.

You must promptly update any changed account, Order, or payment information so that we or the Payment Processor can complete transactions and contact you when necessary. We are not responsible for unauthorized use by a third party of a credit card, debit card, or other payment method in connection with the Services.

Order Delivery

The Company is responsible for supplying the Service by the deadline specified in the Order.

The Customer must ensure that the relevant delivery and communication channels remain available. We are not responsible for an incorrect email address in the Customer profile, spam filtering, Internet outages, failure to maintain communication channels, or other circumstances outside our control. Customers should contact Support if assistance with delivery is required.

The Customer must download the digital Product promptly after delivery. Refund-related information is available in the Refund Policy.

Orders are delivered through the in-app Service in the Completed Orders tab. After delivery, the Customer receives an in-app notification and an email sent to the registered email address containing a link to the download page.

The Customer must review each Order carefully before approving it. Once the Expert receives the full agreed amount, the Product is treated as completed. If no Revision is requested within eight days after the deadline, the funds are automatically released to protect the Expert. The Refund Policy contains additional information concerning completed Orders.

Order Revision

The Company offers free amendments to support Product quality and Customer satisfaction. A Customer requesting a free Product Revision must submit a written request through the Messaging System or by Company email. For a short Product of fewer than ten pages, tasks, or slides, the request must be submitted within 14 calendar days after delivery. For a large Product of more than ten pages, tasks, or slides, the request must be submitted within 30 calendar days after delivery.

After the applicable period expires, a Revision may require an additional payment, or the Customer may place a separate Editing Order. In individual cases, the Quality Assurance Department may, at its discretion, authorize a free Revision after the deadline.

The Quality Assurance Department may reject a Revision request that conflicts with the original Order instructions. The Customer may then be asked to pay for the additional work or submit an Editing Order.

The Quality Assurance Department may also reject or restrict repeated Revision requests where the Customer’s conduct amounts to obvious exploitation of the Expert or includes unreasonable demands.

Where a Revision request satisfies all requirements stated in these Terms, the Company will revise the Product without additional charge.

Originality and AI-detection reports. At the Customer's request, the Company will provide one (1) originality report and/or one (1) AI-detection report for the final version of the Product delivered to the Customer, at no additional cost. These reports reflect the content of the Product at the time of delivery.

If the Customer requests Product revisions after delivery, the Company is not obligated to issue new or updated reports for changes that do not materially alter the content of the Product (e.g., formatting, minor wording, punctuation, or stylistic edits).

If the revisions materially change the content of the Product (e.g., substantial rewriting, added or removed sections, or a change in topic or argument), the Company may, at its sole discretion, issue a new report.

Use of Products

By paying for an Order, you acknowledge that the Product is intended only for your personal, non-commercial use. The amount paid compensates for the time and effort devoted to research and preparation, together with the maintenance and administrative costs associated with providing the Service.

You may not reproduce, alter, distribute, or display the Product online or in hard-copy quantities beyond what is reasonably required for personal use.

Products are supplied only as research examples, learning references, or samples showing how academic writing may be approached. Before payment and completion of the Order, the Company remains the sole and exclusive owner of the Product’s intellectual property.

No Product is intended to be submitted, in full or in substantial part, as an assignment under the Customer’s name. The Company is not responsible for Product metadata, and Customers are strongly advised to create a new file before using material obtained through the Services.

Account Suspension and Deletion

You may request deletion of your account at any time by selecting the deactivate option in your account settings.

Before permanent deletion, the account will remain temporarily deactivated for 14 days, allowing you to reactivate it if you change your decision.

Permanent deletion cannot be reversed. To place future Orders or use Services that require an account, you will need to register again.

At any time, with or without prior notice and without liability, we may suspend or deactivate an account and take technical or legal measures to prevent further use of the Website or Services, without limiting any other remedy available to us.

We may suspend or deactivate an account and restrict Service access if a Customer creates multiple accounts or supplies registration or other information that is incomplete, inaccurate, outdated, deceptive, or fraudulent.

We may deactivate unconfirmed accounts, accounts inactive for an extended period, and accounts belonging to Customers who do not comply with these Terms.

After an account is deactivated and deleted, the Company may, but is not required to, delete associated Content. Certain Content may continue to be used as permitted by these Terms and the Privacy Policy. We may also retain information, including Order history, where required or permitted for tax, accounting, fraud-prevention, or other legal purposes.

If an account is suspended because of an actual or suspected breach, the suspension may continue until the issue has been remedied or resolved to the Company’s satisfaction.

Intellectual Property

All materials used or displayed on the Website, including text, software, photographs, graphics, illustrations, artwork, video, music, sound, names, logos, trademarks, and service marks, are owned by the Company or otherwise lawfully used by it and are protected by copyright, trademark, and other applicable laws.

Such materials may be used only for personal and non-commercial purposes. Without the Company’s written approval, you may not modify, reproduce, retransmit, distribute, disseminate, sell, publish, broadcast, or circulate them.

The Website’s service marks, logos, related names, product and service names, designs, and slogans are Company trademarks. They may not be used without prior written consent. Other names, logos, products, services, designs, and slogans appearing on the Website belong to their respective owners.

“User Content” means text and other material entered, uploaded, or transmitted while using the Services, including the AI Tools and Plagiarism Checking Service. To operate and provide the Services, we require a license to use User Content.

You are fully responsible for User Content. By submitting it, you represent and warrant that you own it or possess all rights required to grant the licenses described in these Terms.

You grant us permission to use User Content to provide the Services, protect and improve the Website, and create new features. We do not claim ownership of User Content and do not control, verify, or endorse it.

Generated Content. Subject to these Terms, we license Content generated through the AI Tools under the Creative Commons Attribution-NonCommercial 4.0 International License (the “Asset License”), available at https://creativecommons.org/licenses/by-nc/4.0/legalcode. Under that license, you own the Content you create through the Services, provided your use complies with these Terms.

License to Our Software. While you comply with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use our software solely to access the Services for personal and non-commercial purposes.

Company Responsibility

The Company maintains a zero-tolerance approach to plagiarism and fraud and is not responsible for unethical or unlawful use of Products or Website Content.

We comply with applicable copyright laws. Any malicious or improper activity by a Customer remains that Customer’s sole responsibility under these Terms.

The Website may contain links to other websites. We do not approve, guarantee, or confirm that linked content complies with these Terms. We do not own, control, contribute to, or accept responsibility for content available through third-party links. Visiting a linked website is at the Customer’s own risk.

The Company is not responsible for information disclosed without our consent or outside our control. If you publish or disclose personal information on the Website or elsewhere online, we are not responsible for how Experts or third parties later use it. Privacy and security matters are addressed further in the Privacy Policy.

Warranties

By submitting an Order or making payment, you acknowledge and agree that your use of the Services is at your own risk; the Services are offered on an “as is” and “as available” basis; and we disclaim all warranties, representations, and conditions except those expressly stated in these Terms.

Products and Services are intended only for research, reference, and learning. You must review, edit, and revise generated Content before use. We do not guarantee the accuracy, originality, factual correctness, or fitness of AI-generated text for any particular purpose.

Payments compensate for the time and effort required to collect, organize, revise, edit, and deliver a Product and also support Website maintenance for educational use.

Except for a reasonable number of printed copies for personal and educational purposes, the final Product may not be distributed, published, transmitted, modified, displayed, or used to create derivative works without prior written permission.

Rights of authorship and ownership in Products created by Experts are transferred to the Company and/or its partners. After the Product has served its research or reference purpose, the Customer agrees to destroy delivered Products. Copies may not be retained for redistribution, and Products must not be used elsewhere without appropriate permission or citation.

To the fullest extent permitted by law, the Company disclaims implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from performance, course of dealing, or trade usage.

WE DO NOT GUARANTEE THAT THE WEBSITE OR SERVICES WILL OPERATE WITHOUT ERROR. WE ARE NOT RESPONSIBLE FOR CONSEQUENCES ARISING FROM WEBSITE ERRORS. CUSTOMERS MUST DETERMINE THE ACCURACY, USEFULNESS, AND COMPLETENESS OF OPINIONS, INFORMATION, ADVICE, AND OTHER CONTENT AVAILABLE THROUGH THE SERVICES.

Any interaction, correspondence, transaction, or other dealing between you and a third party, including an Expert found through the Website, is solely between you and that third party. We disclaim responsibility for third-party advertising, payments, services, warranties, privacy, data security, and related matters.

We are not liable for loss or damage caused by reliance on Website Content. You are responsible for evaluating the accuracy, completeness, and usefulness of information, opinions, advice, and other material available through the Website.

The Company is not responsible for results produced through use of the Website and provides no express or implied guarantee concerning them. We also do not guarantee an Expert’s professional registration, accreditation, or license.

If you provide Services as an Expert, you represent and warrant that you can complete the Product requested by the Customer; will keep your Website information current and notify the Company of relevant changes; understand that advertisements may be displayed in connection with your work without payment to you; will use good-faith efforts to provide a professional educational experience; are legally entitled to provide educational services in the relevant jurisdiction; and have complied and will continue to comply with all applicable laws and regulations.

Website Content

The Company acts as a passive conduit for certain Content and may not be responsible for that Content.

Content may include typographical mistakes, inadvertent errors, or inaccuracies. We may change document titles, Content, product or service descriptions, specifications, or other information without an obligation to notify Users.

You may view, copy, download, and print Content made available through the Website or Services only if it is used internally for informational purposes; no portion of the Website or Content is reproduced or transmitted by electronic, mechanical, photocopying, recording, or other means for another purpose; the Content is not altered; and copyright, trademark, and other ownership notices remain intact.

Nothing on the Website grants any license or right, whether by implication, framing, or otherwise, to use the Website or Content except as expressly allowed by these Terms or with prior written permission from us or the third party owning the relevant trademark or copyright.

Investigations

We may investigate reports, complaints, claims, suspected misconduct, and possible legal violations and may pursue violations to the fullest extent permitted by law.

Without limiting that right, you acknowledge that the Company may, but is not required to, monitor access to or use of the Website or Services at any time and without prior notice when we reasonably believe this is necessary to comply with law, regulation, legal process, or a governmental request; respond to claims against the Company; enforce these Terms and investigate potential breaches; assess risk and prevent, detect, or investigate fraud, security, or technical incidents; protect the rights, property, or safety of the Company, Customers, or Experts; or operate and improve the Website and Services, including customer support.

You agree to cooperate in good faith with the Company or its representatives in any investigation and to provide information we reasonably request.

When applying our policies, we may consider a Customer’s history and the particular circumstances in order to determine an appropriate and fair outcome for everyone involved.

Scope of Service

The Company maintains the Website as a service for the community of Customers who visit it under these Terms. We may change, suspend, or discontinue any part of the Website or Services at any time, for any reason, and without notice.

The Services may occasionally be unavailable because of maintenance, equipment malfunction, or other reasons. From time to time, we may provide access to third-party products or services or to additional Company products and Services.

You acknowledge that the Website and mobile applications continue to evolve and that their form, features, and Services may change without advance notice.

Relations Between the Parties

The Services are not an employment service, and the Company is not the employer of any Expert. Experts may use the Website solely to provide educational services under these Terms.

The Company is not responsible for taxes or withholding associated with an Expert, including unemployment insurance, employer liability, workers’ compensation insurance, social security, or payroll withholding.

The Website connects Customers with Experts who are willing to provide Services as independent contractors. Each Expert controls the methods, materials, Content, and other aspects of that Expert’s educational services.

Customers are responsible for choosing an Expert suited to their needs and should review and investigate self-reported credentials, education, experience, and feedback from other Customers.

Feedback

We may offer a mechanism through which you can voluntarily provide comments, suggestions, or ideas about the Services (“Feedback”).

By submitting Feedback, you consent in writing to our use of it to improve and promote the Services. You agree that Feedback is provided voluntarily, without restriction or compensation, does not create a fiduciary or other obligation, and may be used or disclosed by us on a non-confidential basis.

Our acceptance of Feedback does not waive any right to use similar or related ideas. We may use Feedback at our discretion, including in future improvements or changes to the Services.

You grant us and our assigns a perpetual, worldwide, transferable, sublicensable, irrevocable, royalty-free license to use, reproduce, modify, create derivative works from, distribute, and display Feedback in any manner, for any purpose, and through any current or future media, software, or technology, without attribution or compensation to you or another person.

Limits

Customers and Experts must comply with all applicable laws, including privacy, intellectual-property, anti-spam, and tax laws; provide accurate information and keep it current; and use the Website and Services only in a lawful, relevant, and appropriate manner.

Use that the Company considers inappropriate or offensive may lead to suspension or deactivation of a Customer or Expert account, with or without notice.

Experts must not manipulate the price of Services in any manner.

Notification

Unless you instruct us otherwise in writing, we will communicate with you by email. You consent to electronic communications and agree that they satisfy any legal requirement for written notice.

A communication is treated as received when we send it to the email address you supplied through the Website or when we post it on the Website. You must keep your email address current and regularly review Website postings.

If you do not respond within two business days to an email from the Company concerning a violation, dispute, or complaint, we may suspend or terminate your use of the Services.

To stop receiving particular communications or change their frequency, email support@essaypro.com.

Limitation of Liability

To the fullest extent permitted by law, the Company will not be liable for direct, indirect, punitive, incidental, consequential, or special damages arising from or related to use of the Website or information supplied through it. The Company’s aggregate liability for direct damages will not exceed the greater of USD 100 or the amount you paid for the Service giving rise to the claim.

Some states or jurisdictions do not permit exclusion or limitation of incidental or consequential damages. In those locations, the foregoing exclusions may not fully apply, and the Company’s liability will be limited to the minimum amount permitted by applicable law.

YOU ACKNOWLEDGE AND AGREE, TO THE MAXIMUM EXTENT ALLOWED BY LAW, THAT THE WEBSITE DOES NOT GUARANTEE ADMISSION TO ANY SCHOOL, COLLEGE, OR UNIVERSITY; DOES NOT GUARANTEE A SIGNIFICANT IMPROVEMENT IN GRADES OR OTHER EVALUATIONS, BECAUSE AN EXPERT’S ROLE IS LIMITED TO PROVIDING QUALIFIED ASSISTANCE; AND THAT ALL RISK ARISING FROM OR RELATING TO YOUR USE OF THE WEBSITE AND SERVICES REMAINS WITH YOU.

International Use

The Website may be accessed from jurisdictions outside the United States. Some products or product references appearing through the Website or Services may be available only in the United States or U.S. territories. A reference to such a product does not mean it will be offered elsewhere.

Anyone accessing the Website outside the United States is responsible for complying with applicable local laws and regulations.

We do not represent that Website information is appropriate or available outside the United States. Access from another country is undertaken at the User’s own initiative and risk.

Indemnification

You agree to indemnify and hold harmless the Company, its subsidiaries, affiliates, officers, directors, employees, independent contractors, and third parties supplying Content or Services from claims or demands, including reasonable legal fees, arising from or related to your use of the Services.

Privacy

Our collection and use of Customer information are governed by the Privacy Policy. In providing the Services, we may send service announcements, administrative notices, and similar communications. These messages form part of the Services and may not be capable of being opted out of.

Termination

We may suspend or terminate your ability to use the Services even after full payment if information originally supplied for registration, or later changed, is false or misleading, conceals or omits information we consider relevant; if you fail to cooperate during the Order process; if we suspect fraudulent activity; or if we identify rude or inappropriate conduct or abuse directed at Experts or Company personnel.

Any attempt to interfere with or damage the Website server or its Users is prohibited and may result in immediate account deactivation. Prohibited conduct includes spamming, transmitting malware, viruses, or Trojan horses, and linking to websites or files that contain or distribute them.

If you breach these Terms, we may deactivate your account and forfeit applicable fees at any time and without prior notice.

The Company has sole authority to determine whether conduct constitutes a breach of these Terms.

Governing Law and Dispute Resolution

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Export Compliance

You agree that your use of the Website and Services will comply with United States export and import requirements and all other applicable export-control laws and regulations (“Export Control Laws”).

You represent and warrant that you are not a citizen of, or located in, a country or territory subject to comprehensive U.S. trade sanctions or significant trade restrictions, including Cuba, Iran, North Korea, Sudan, and Syria; are not identified on a governmental restricted-party list; and understand that the Website and Services may not be offered in every jurisdiction.

Severability and Entire Agreement

If a court or other competent tribunal determines that any part of these Terms is invalid, unlawful, or unenforceable, that part will be removed or limited only to the minimum extent necessary, while the remaining provisions will remain fully effective.

These Terms constitute the complete and exclusive agreement between you and the Company concerning the Services and all information or materials available through or in connection with them. They supersede all previous or contemporaneous oral and written agreements and communications between you and the Company on the same subject.

Contact Us

Questions concerning these Terms may be sent to

support@essaypro.com.

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Changes to These Terms

The Company reviews these Terms regularly and may revise or update them at its discretion. Changes, or information about them, will be posted on the Website. Material changes may also be communicated by email or through the Website. The most recent version will remain available on the Website.

We will ordinarily attempt to provide notice before revised Terms take effect. Certain changes may need to take effect immediately, in which case advance notice may not be provided.

Updated: Aug 03, 2026