General principles
The Website serves solely as a platform. It cannot be a party to any contracts between the Customer and the Expert. The same goes for any other services or materials delivered by the Expert. The Company does not bear liability for transaction monitoring between the Customer and the Expert.
The eligibility for the refund differs, depending on your country or region. If your country or region has consumer law protections in place, your rights are reserved under these protections. You have to contact our customer support or submit a refund request on the platform to receive one.
Under our Refund Policy, you have the right to request a refund if the Product you received does not meet the instructions outlined in the Order. Since the Company's main priority is Customer satisfaction, we work so that you get exactly what you requested.
Only funds that you personally added to your Personal Balance through supported payment methods are eligible for withdrawal or refund to your bank account. Any amounts added to your Personal Balance as part of bonus programs, promotions, or incentives issued by the Company are non-withdrawable and non-transferable, and may only be used to pay for Orders placed on the Website.
If you request a refund or initiate a chargeback for an Order purchased using a promo code, only the amount you actually paid, after the promo code was applied, is eligible for a refund. Promo codes have no cash value and are not eligible for refund or transfer.
The Company offers refunds under the following circumstances:
- No Expert Has Been Assigned Yet
This is a rare case for us. However, if the expert hasn't been assigned to your Order, you are entitled to a 100% refund. - Late Cancellation of the Order
If you decide to cancel the Order after the collaboration with the Expert has been confirmed, the amount of the refund is 70-100%. We might hold some funds to compensate the Expert and the Company for their effort in providing the services requested. This only applies to the situations when the final Product has not been uploaded yet. If the final paper has already been sent to you, we'll treat this case as a Disputed Claim. Our Quality Assurance department oversees these claims and decides the exact refund amount. - Late Submission
If the Product was delivered past the deadline, the Customer will be compensated appropriately. We discuss the exact amount directly with each Customer. The Company cannot offer a refund in cases when late delivery was caused by the Customer's failure to provide the necessary information about the Order. We recommend sharing all the important details when placing the request to avoid such issues. - Disputed Claims
If the Customer has issues with the Product received, they can submit a refund request. The Quality Assurance department will look into the issue. They will approve or deny the request based on the results of their investigation. In the case the request is approved, the Quality Assurance team will deduct the appropriate refund amount. The team prioritizes Customer satisfaction and ensures fair resolution for every claim. - Accidentally Duplicated Order
If you placed a duplicate order by mistake, you should contact our customer support as soon as possible. In case the Expert hasn't been assigned yet, we will provide a full refund. If the Expert has been assigned to the Order, it will be treated as valid. You can still cancel it and receive a refund under one of the other circumstances. - Duplicate Invoices Received
If you have received two invoices and your Personal Balance didn't change, contact us as soon as possible. Send us both invoices, and we'll provide the full refund for the extra charges. The Company doesn't bill Customers for services they won't receive unless they are paid by mistake. - Content Authenticity Issues
If you've received plagiarized work, please send us a clear report (by a reliable service), so we can provide a refund.
You are not eligible for a refund in case:
You used the Product for your personal needs or as a part of a subsequent Order. If this is the case, at least 70% of the contact sum will be released. The Quality Assurance team will investigate the case and may modify the amount.
You have received a lower grade than you expected. The Company does not bear liability for grades. The Website is an educational platform that connects you with Experts. We simply facilitate your learning process. Hence, we do not offer refunds in this case. The Customer is responsible for completing educational tasks by themselves.
You were not accepted to the educational program, failed a class, or did not pass a test. The Company isn't responsible for the Customer's admission results as well as tests, quizzes, and exams. The Products we provide are not intended for submission. These serve as educational materials only.
We cannot verify that the services provided were of poor quality. The situations include, but are not limited to: you have placed an order by bypassing the Website; you have used a third-party platform; you have inserted a URL to the third-party platform; our Quality Assurance team cannot check the Product; you have violated the requirements of the Website policies.
The editing or proofreading Order did not match your expectations. The Customer should set clear instructions and expectations for the Expert. The Company is not responsible for contextual errors and plagiarism issues in the materials provided by the Customer. If a proofreading and editing Order is of poor quality due to the source material, the Customer is not eligible for the Refund. Any attempt to pressure the Expert to produce new content for editing or proofreading Order will be considered a malicious act.
The Refund period is over. The Customer can request a Refund within six months of the initial transaction date. The Company will return the funds to the original payment method used for the purchase. If six months or more have passed since the initial transaction, the Customer is not entitled to a refund.
The Company doesn't have any liability or obligation to provide a Refund in relation to Internet outages or any other Service failures caused by the government authorities, third parties, or other events beyond our control.
Refund processing
The Company typically processes refunds within 3 business days after issuing the confirmation. The Company is not responsible for the Customer's bank transfer fees, anomalies, and delays related to bank service issues.
The duration of the refund processing depends on the payment date for the Order. The refunds are processed by independent payment service providers. Since each provider has their own rules, there might be some issues that are out of our control. In the rare case such an issue arises, we might not be able to process your refund.
Typically, the Customers are eligible for refunds within six months of the initial transaction date. If the refund period has ended, the Customer is not entitled to the refund of their initial funds.
The funds are returned to the payment method the Customer used. For this reason, the Company cannot reroute the refund to another payment method. For example, a new credit card issued by a different network.
Chardgebacks
Chargebacks happen when the Customer disputes a transaction with their issuer. The issuer, in turn, contacts the Company to reverse the transaction.
In this case, the Customer agrees that the Company may suspend access to their account. The Customer also covers the fees incurred as a result of a chargeback or any other payment dispute.
Account expiration
If the Customer hasn't been active on the Website for over 180 (one hundred eighty) days since the last payment date, their account will expire and be deleted. All personal data handled by the Company will be erased as well.
Account deactivation and deletion
The Customer may delete their account anytime by clicking 'Profile' - 'Account settings' - 'Deactivate account'. In this case, however, they are not entitled to any refunds.
After the Customer clicks 'Deactivate account', there is a 14-day waiting window. During this time, the account will be temporarily deactivated. If you still have any funds in your account, please contact the Support Team during this period.
If the Company suspends or deactivates the Customer's account due to the Policy breach, the Customer understands and agrees that they shall not receive any Refund for unused services, data associated with the account, or for any other reason.
Once the account is deleted, the action cannot be undone. If the Customer wants to receive Products or Services from the company, they have to create a new account on the Website.
Payment service providers
The Company collaborates with third-party payment service providers to bill the Customers instead of directly processing their card information. The Customer's paid balance is safely stored in their account. The platform uses an integrated iframe for transaction checkout. The Experts receive the payment for each Product after confirmation. All transactions are secured by encryption protection used by the payment providers we partner with. The Company does not store the Customer's payment information on its servers.
The data the Customers share with us
The Customer understands and agrees that the billing information provided by making a payment (including credit card details) is only handled by the payment providers the Company partners with. The Company does not collect, store, or process the billing information in any other way.
The Customer understands and agrees that the Company is not responsible for any failures of the partner providers to appropriately handle such information. The payment processing will be done according to the Terms & Conditions and Privacy Policies of the third-party payment providers as well as this Policy.
The Customer understands and agrees that the Company may change the payment service providers it partners with. In this case, the Customer's information will be transferred to these providers. The payment service providers encrypt all Customer information using SSL technology or any comparable encryption technology.
Payments and taxes
After receiving the payment from the Customer, the Company holds the funds. The money will be disbursed to the Expert once the Product is ready. The Customers and Experts are responsible for all the transaction fees associated with the Order delivery and Service consumption.
The Customers don't have to pay to create an account on the Website. The Customer may be charged a Service fee for using the Website when paying for the Order. This fee is non-refundable unless the Order evaluation is zero percent.
The parties bear the responsibility for paying all fees and taxes related to the delivery and consumption of Services via the Website. The Experts charged a commission for the Services provided by the Company. If the Expert fails to pay these fees, it is considered a material breach of Terms and Conditions and this Policy.
Payouts
The Experts are compensated for each delivered Product by the Customer. The Experts receive the payment to their account on the Website. The payouts are processed through third-party payment service providers.
Other
All payments made via the Website are for the consumption and delivery of educational Services provided by the Experts to Customers. These payments may not be associated with any illegal, fraudulent, or criminal activity.
Authorship after receiving a refund
Once the Order has been canceled, the Customer cannot use the Products received prior to the cancellation of the Order. The Company has the right to keep full authorship of the Products from the canceled order as per the Terms and Conditions. The Customer has no right to use these Products. We upload such Products to the services repository, making it less than 100% (hundred percent) original.
Changes to the Refund Policy
The Company shares information about major changes to the policy on the Website. If the changes are major, the Customers and Experts will be notified by email or through the Website. This is the most recent version of the policy.
Typically, the Company warns Customers and Experts before the new policy comes into effect. However, some changes are made immediately due to their urgent nature. In this case, the Customers and Experts will not receive any warning.
Updated: June 22, 2026